Public Safety Crisis Solutions
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Why the PFFA is Investing in Mental Health
We understand the immense mental and emotional strain first responders and their families face. The high-stakes, emotionally taxing nature of the job brings unique mental health challenges that require specialized care.
That’s why we’ve partnered with Public Safety Crisis Solutions (PSCS), a mental health provider dedicated to serving first responders and their families.
PSCS offers a personalized, concierge-level approach that goes beyond standard Employee Assistance Programs (EAPs), providing culturally competent care tailored to the real needs of the fire service community. Whether you're experiencing a mental health crisis, need support after a traumatic event, or are looking for preventive care, PSCS is here to support your mental wellness journey with expertise and compassion. With access to crisis intervention, peer support, innovative treatments, and 12 free sessions annually, our goal is to help you prioritize what matters most—your health, your family, and your career—while fostering long-term resilience and wellbeing.
With the specialized support needed to cope with the psychological and emotional aspects of their work, promoting long-term mental well-being and resilience.
Why PFFA Offers This Benefit
The PFFA Healthcare Trust partners with Public Safety Crisis Solutions (PSCS) to offer specialized mental health support tailored to fire service professionals. PSCS understands the unique challenges faced by those in high-stress, trauma-exposed environments, providing confidential, crisis-specific care to build resilience and foster recovery. By addressing mental health proactively, this benefit helps reduce burnout, boost morale, and support overall well-being, reflecting the Trust’s commitment to holistic care for all fire department personnel.
Benefits of Public Safety Crisis Solutions (PSCS)
Fire service members and their families require tailored mental health support, and PSCS is equipped to provide exactly that. The key benefits of PSCS to our members include:
01
Concierge-Level Care
PSCS connects firefighters and their families with over 250 culturally competent providers who understand the unique challenges faced by first responders.
02
Personalized Matching
Founders Dr. Kerry Ramella and Brian French take the time to listen to each firefighter’s story and personally match them with the right mental health provider.
03
Crisis De-escalation
In times of mental health crisis, PSCS excels at providing rapid intervention to de-escalate dangerous situations and ensure the safety and well-being of their members.
04
Peer Support and Training
PSCS works closely with Peer Support Teams to offer both oversight and educational training, empowering firefighters to help each other through difficult times.
04
Innovative Treatments
PSCS works closely with Peer Support Teams to offer both oversight and educational training, empowering firefighters to help each other through difficult times.
04
Seamless Access to Care
Whether members require inpatient or outpatient care, PSCS facilitates smooth transitions and access to these services, both in-state and nationwide.
04
12 Free Counseling Sessions
Each enrolled employee, spouse, and child is eligible to receive 12 free counseling sessions with a PSCS provider every year, ensuring access to ongoing mental health support.
Our Partner
Public Safety Crisis Solutions (PSCS)
We’ve partnered with Public Safety Crisis Solutions (PSCS) because of their deep understanding of the mental health needs of firefighters. Founded by Dr. Kerry Ramella, who has spent 35 years working with firefighters, and Brian French, a licensed counselor and active firefighter, PSCS was built with firefighters and their families in mind.
Their approach is holistic and comprehensive, going beyond typical EAP offerings. PSCS offers behavioral health assistance, oversees Peer Support Teams, and conducts training to better equip firefighters with the tools to manage mental health challenges in the line of duty. Whether it’s through counseling, crisis intervention, or cutting-edge treatment options, PSCS ensures that each firefighter receives the support they need in a culturally sensitive and empathetic environment.
Who is Eligible?
The PSCS benefit is available to all plan-enrolled members of the PFFA Healthcare Trust, including:
Employees | Spouses | Children
Each enrolled member, spouse, and child is entitled to 12 free counseling sessions per year. This ensures that every member of your family has access to personalized, high-quality mental wellness care whenever it’s needed, at no additional cost.